Frequently asked questions
General
Do you ship worldwide?
Do you ship worldwide?
Yes! We ship Australia wide and to many destinations worldwide. Express shipping within Australia is free on every order.
How long does shipping take?
How long does shipping take?
Orders are dispatched within 1–2 business days. Delivery times then depend on your location.
What is your returns policy?
What is your returns policy?
If your order arrives faulty, damaged or not as described, contact us with photos and we will organise a replacement or refund, in line with Australian Consumer Law. As our products are collectibles, we are unable to accept change of mind returns.
Why shop with Card Locker?
Why shop with Card Locker?
We stock one of the widest ranges of Pokémon TCG, from the newest releases to older sets. Every order is carefully packed so it arrives in collector condition, and our team is always here to help before and after your order.
Can I track my order?
Can I track my order?
Of course! Use the tracking number provided to you via email and the shipping courier's website to locate your order.
Do you offer bundle discounts?
Do you offer bundle discounts?
Keep an eye out for our bundle deals across the store, which let you grab more for your collection at a better price. If you can't find the bundle you're after, send us a message.
Acrylic Cases
Are these cases good for long term storage?
Are these cases good for long term storage?
The materials used in our cases are safe for long term storage, and can be seen commonly used by collectors who want to preserve sealed products for years and years to come.
Do the cases protect against UV light damage?
Do the cases protect against UV light damage?
The acrylic used in our cases helps reduce UV exposure, which helps prevent long term fading and discolouration of sealed boxes.
Are the cases scratch resistant?
Are the cases scratch resistant?
Our acrylic is highly durable and designed to resist everyday scratches from normal display and handling.
How secure is the lid?
How secure is the lid?
Each case features strong embedded magnets that keep the lid securely in place while still allowing easy access when needed.
I have a product that you don’t have a case for, what should I do?
I have a product that you don’t have a case for, what should I do?
Contact us with the product details and we’ll let you know if a suitable case is available or coming soon.
Which Pokémon products do your cases fit?
Which Pokémon products do your cases fit?
We have cases for ALL POKEMON TCG including Booster Boxes, Elite Trainer Boxes, Booster Bundles, UPCs, SPCs, PSA slabs, BGS slabs and Collection Boxes and everything else!
Care & Display
Will the case make my display look cleaner?
Will the case make my display look cleaner?
Acrylic cases create a more organised display by giving each sealed box a clean, uniform, and most importantly, a protected look.
Where is the best place to display my case?
Where is the best place to display my case?
A shelf, cabinet or display unit away from direct sunlight, moisture and high traffic areas is best for long term display. You can put it in your dog's bed if you want, it will still be safe!
Can I display the case near a window?
Can I display the case near a window?
Yes, but we still recommend avoiding direct sunlight for long periods to best preserve your sealed product.
How do I clean the acrylic case?
How do I clean the acrylic case?
Gently wipe the case with a soft cloth to remove dust and fingerprints.
Will the acrylic yellow over time?
Will the acrylic yellow over time?
No. Our acrylic is designed to stay clear and maintain its display quality over time.
Can I display my box upright or should it lay flat?
Can I display my box upright or should it lay flat?
Most sealed products are displayed upright or flat inside the case, depending on the case style and how you want your collection to look. It's totally up to you.
Help
How can I contact you?
How can I contact you?
You can contact us through the contact form on our website, our email, or our social media, and our team will get back to you ASAP.
What should I do if my order arrives damaged?
What should I do if my order arrives damaged?
If your order arrives damaged, contact us with photos of the item and packaging so we can organise a solution.